1. Who We Are
KYLEN LONDON LTD ("we", "us", or "our") is the data controller responsible for your personal information. Registered office: Suite 2955, 5 Brayford Square, London, United Kingdom, E1 0SG. Contact: kylen-london@outlook.com.
2. Information We Collect
We collect the following types of personal information:
- Identity Data — name, date of birth (where applicable).
- Contact Data — email address, phone number, billing and shipping address.
- Transaction Data — order details, payment references, purchase history.
- Technical Data — IP address, browser type, device information, cookies.
- Communication Data — messages, feedback, and support correspondence.
3. How We Use Your Information
We process your data for the following purposes, under the stated legal bases:
- Contract performance — to process and fulfil your orders, manage returns, and provide customer support.
- Legitimate interests — to improve our services, prevent fraud, and ensure website security.
- Legal obligation — to comply with tax, accounting, and regulatory requirements.
- Consent — to send marketing communications (where you have opted in; you may withdraw at any time).
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Payment processors (for transaction handling).
- Shipping and logistics providers (for order delivery).
- IT and hosting service providers (for website operation).
- Legal or regulatory authorities (where required by law).
5. International Transfers
Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
6. Data Retention
We retain your personal data only as long as necessary for the purposes described above, or as required by law (typically up to 6 years for transaction records under UK tax rules).
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion of your data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent (where processing is based on consent).
To exercise any right, contact us at kylen-london@outlook.com. We will respond within 30 days. You also have the right to lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk.
8. Cookies
We use essential cookies for website functionality and may use analytics cookies with your consent. You can manage cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.